Position Title: Customer Service Manager

Immediate Supervisor:         Operations Manager

Jobs Supervised:                 N/A

Pay Grade:                             Salaried

FLSA Status:                         Exempt

Date Updated:                       09/2020

Job Content

Summary:   

As the Customer Service Manager, you will help the businesses by ensuring our customers are always receiving a memorable experience. You will also be responsible for providing superb customer service by leading and motivating the employees of Slutty Vegan, developing loyalty programs, and creating customer satisfaction goals.

 Essential Duties and Responsibilities:

• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records of customer service complaints and resolutions.
• Create and implement metrics to accurately track repetitive complaints for the purpose of creating policies and procedures.
• Ensure all Customer Service issues are responded to in a timely manner.
• Set reasonable Customer Service goals and work with the team to achieve them consistently.

Computer Skills:

Basic personal computer literacy is required, with proficiency in Word, Excel, PowerPoint, Internet, and other appropriate software.

Supervisory Responsibilities:

No Supervisory Responsibilities

Physical Demands:

The position's physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use stepladder. Finger dexterity is required for use of cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.

Special Requirements/Certification: 

None

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.